Frequently Asked Questions
A tracking link is supplied in your dispatch email. It will allow you to track your delivery via the delivery courier's website. The delivery courier may contact you by email or text message. This will depend on the delivery option you chose and whether you supplied a mobile phone number in the checkout.
UK delivery couriers may be affected over the Bank Holiday period. However, some deliveries may be made at the courier’s discretion.
Our aim is to process and pack your order as soon as possible, to get it on its way to you. There is a small amount of time where we may be able to amend your order, however, we are only able to amend certain things. We might be able to amend your address or cancel an item that you have ordered, but, we are NOT able to swap items, add items or change the shipping option. If you wish to amend an order, contact us via [email protected]
Please email our customer care team at [email protected] and we will organise to send out the missing item for you.
Yes, we can. Simply email our customer care team at [email protected] and we will send one out to you.
Payment & Promotions
It's super easy. Just scroll down to the bottom right-hand corner of this page. All you have to do is enter your email address and click ‘Sign Up’.
Only one promotional code can be applied per order. Please check the details of the promotion when you receive it or email our customer care team at [email protected] with your enquiry.
You can enter the promotion code in the ‘coupon code’ box on the right hand side of the checkout page.
We currently offer free ‘2 working days’ delivery on all orders shipping to the UK. You can choose ‘1 working day’ delivery at a cost of £3.
The delivery companies we work with pick up parcels from Monday to Friday between 3pm and 4pm. If you place an order during the weekend, it will be sent out to you on Monday. In this case 24H and 48H delivery refer to the time it takes the post company to process your parcel and get it delivered to your door.
The best way to stay up to date with offers is to sign up to our newsletter and follow us on Instagram. You can also visit our Sale page.
If you prefer to pay in 3 steps or get your products now and pay later, then Klarna may be perfect for you. To learn more about how to pay with Klarna click on the ‘Pay with Klarna’ link at the bottom of this page.
Products
Many of our products are formulated to be safe to use during pregnancy, however, we would suggest that you seek advice from your healthcare professional before using any of the products on our shop.
Every order is important to us and we want you to feel truly special when you receive your Dermoi delivery. We always take extra care to wrap your products both beautifully and thoughtfully, while making sure everything is eco-friendly. Our Beauty Boxes are designed to be reused again and again as they are made from a mix of recycled and waste paper and are 100% recyclable. All aspects of our packaging are eco-friendly; our bubble wrap is biodegradable and wrapping tissue is recycled and recyclable. Orders over £40 also receive a 100% degradable Dermoi tote bag which can be reused countless times to prevent plastic waste.
Here at Dermoi, we are committed to ensuring that the brands we carry are fully cruelty-free. We only work with brands that share our values and visions. That is why all of our products are cruelty-free, ethically-sourced and sustainable.
